Privacy Policy

Pollard & Son Paint and Drywall LLC

Effective Date: November 1, 2026

At Pollard & Son Paint and Drywall LLC (“Pollard & Son,” “we,” “our,” or “us”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to visitors and customers who use our website at www.pollardandson.com.

1. Information We Collect

When you visit our website, request an estimate, contact us, or use our services, we may collect:

Your name, email address, and telephone number.
Your property address and service location.
Details about your painting, drywall, or other requested services.
Photos, measurements, and project information you provide.
Your preferred contact method and project timeline.
Communications, estimates, invoices, and other information related to your project.
Technical information such as your IP address, browser type, device information, and website usage data, where collected through our website and its service providers.

We collect information that you voluntarily provide and certain technical information through website technologies.

2. How We Use Your Information

We may use your information to:

Respond to questions and estimate requests.
Schedule consultations and provide painting and drywall services.
Prepare estimates, contracts, invoices, and payment requests.
Communicate about current or upcoming projects.
Maintain customer records and provide customer support.
Improve our website, services, and customer experience.
Send review requests and service-related communications.
Protect our business, prevent fraud, and comply with applicable legal obligations.

We do not use your contact information for unrelated promotional text messages without any consent required by applicable law.

3. Customer Management and Housecall Pro

We use Housecall Pro for certain business operations, which may include managing leads, customer information, estimates, scheduling, jobs, invoices, payment links, and customer communications.

When you submit an estimate request through our website or access our customer portal, information may be processed through Housecall Pro.

Housecall Pro's handling of information is also governed by its own privacy practices.

4. Payments and Financing

We may provide payment links or access to third-party payment processing services.

Payment information submitted directly through a third-party payment service is handled according to that provider's policies. We do not ask customers to send complete payment card details through our general contact or estimate forms.

Our website may also provide links to third-party financing services, including MoneyLion.

Financing applications, eligibility decisions, and any financial information submitted to a financing provider are governed by that provider's terms and privacy policy. Pollard & Son does not make lending or financing approval decisions.

5. Google Reviews and Third-Party Content

Our website displays customer reviews using a third-party Google Reviews widget provided by Zyff.

This feature may connect to third-party services and process technical information when it loads.

Visitors who follow links to Google or other external websites are subject to those websites' privacy practices.

6. Cookies and Website Technologies

Our website is built using Wix and may use cookies, scripts, and similar technologies to support website functionality, embedded services, security, and visitor experience.

We use Usercentrics for Wix to provide a cookie consent banner and visitor preference controls.

Where available, visitors can accept, reject, or manage optional cookies through the consent banner.

Some cookies or website technologies may be provided by third-party services. You can also manage cookies through your browser settings, although disabling certain technologies may affect website functionality.

Our website's cookie and script classification is subject to ongoing review.

7. When We Share Information

We may share relevant information with service providers that help us operate our business, such as:

Wix, for website hosting and related services.
Housecall Pro, for customer and job management.
Payment processing and financing providers when you choose to use their services.
Email and communication service providers.
Website tools and service providers that support embedded content and consent management.
Subcontractors or service professionals when reasonably necessary to perform your requested work.

We may also disclose information when required by law, to protect our legal rights, or in connection with legitimate business operations.

We do not sell customer contact lists to data brokers.

8. Information Security

We take reasonable steps to protect the personal information entrusted to us and use third-party platforms to support secure business operations.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain customer and project information for as long as reasonably necessary to provide services, maintain business records, address disputes, and meet applicable legal, tax, and accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you.

We will review and respond to requests in accordance with applicable law and any legal or business recordkeeping requirements.

You may also manage optional website cookies through our cookie consent controls, where available.

Depending on your location and applicable privacy laws, you may have additional rights regarding your personal information.

11. Children's Privacy

Our website is intended for individuals seeking painting, drywall, and related property improvement services. It is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided us with personal information, please contact us so we can review the situation.

12. External Websites

Our website may contain links to third-party websites, including financing providers, customer portals, suppliers, and other services.

We are not responsible for the privacy policies, security, or content of websites operated by third parties.

We encourage visitors to review the privacy policies of any external services they use.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or applicable laws.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact: